As the first recourse in case of problems or if you need assistance, the computer maintenance technician is the indispensable professional in the digital age. If you aspire to become one, here’s what you need to know.
The job of a computer service technician
The profession of maintenance technician is the very basis of IT. As such, this versatile professional will work on the equipment (hardware) and software (software) level as a support or by providing solutions in case of failure. In his missions, he will ensure the installation (equipment, hardware, software, operating system), diagnosis, maintenance and troubleshooting (replacement of defective parts, virus disinfection, system update) but also assistance (handling of a hardware or software).
The necessary studies and training
Becoming a computer maintenance technician is not difficult. In fact, the profession is accessible as soon as you obtain a Bac Pro Digital System in option C (Computer Networks and Communicating Systems), even if more and more employers are currently favouring Bac+2 profiles. In this last category, we find diplomas such as the BTS SIO (Computer Services for Organizations) or the BTS SN (Digital Systems), but also the DUT (Technical University Diploma) in Computer Science, the DUT (Technical University Diploma) in Networks and Telecommunications or the Licence Pro in Computer Science and Software. As the field of information technology is a field in perpetual evolution, it is important for the computer maintenance technician to follow additional training during his career in order to remain efficient.
A computer maintenance technician can evolve, as he or she accumulates professional experience, into a computer asset manager within a company. If he or she joins a specialized service provider, such as the many IT maintenance departments in Toulouse, he or she may take a position as an after-sales service manager, since this type of service provider is often an IT reseller as well. The prospects for development are all the greater if he specialises in a specific field such as cybersecurity or maintenance by becoming an engineer. It is also possible to work for oneself by offering, for example, computer repair services at home. In any case, it is always imperative for this professional to update his or her knowledge in order to be competitive on the job market.